Backend Design
Clients previously relied on third-party websites for management, which lacked the flexibility to effectively support their services. To align with the newly launched app, a custom backend management system was designed to meet their specific operational requirements.
The new system centralizes essential functions such as order management, scheduling, notifications, and user profiles, providing a more efficient and integrated solution.This design ensures scalability and adaptability, enabling clients to better manage their services and support future growth.
Clients previously relied on third-party websites for management, which lacked the flexibility to effectively support their services. To align with the newly launched app, a custom backend management system was designed to meet their specific operational requirements.
The new system centralizes essential functions such as order management, scheduling, notifications, and user profiles, providing a more efficient and integrated solution.This design ensures scalability and adaptability, enabling clients to better manage their services and support future growth.
Research
Research
Research and Backend Design
Research and Backend Design
Iterative
Backen Design
Research
Client
Client
Petzcharm
Petzcharm
Role
Role
UIUX Designer
UX Researcher
UIUX Designer
UX Researcher
Team
Team
2 Designer
2 Software Engineer
2 Designer
2 Software
Engineer
Contributed to research and led backend design for a pet grooming reser app, optimizing order management, scheduling, and notifications, while improving efficiency and user experience through iterative enhancements. Streamlined services by analyzing behavior patterns to create intuitive and user-focused solutions.
Contributed to research and led backend design for a pet grooming reser app, optimizing order management, scheduling, and notifications, while improving efficiency and user experience through iterative enhancements. Streamlined services by analyzing behavior patterns to create intuitive and user-focused solutions.
Key Accomplishments
Key Accomplishments
Created a streamlined dashboard for order management, scheduling, and notifications to optimize staff workflows and enhance operational clarity, established a scalable backend design framework aimed at improving efficiency and user satisfaction, currently in progress.
Created a streamlined dashboard for order management, scheduling, and notifications to optimize staff workflows and enhance operational clarity, established a scalable backend design framework aimed at improving efficiency and user satisfaction, currently in progress.
Designed a one-click registration process, leveraging competitor analysis, behavior insights, and AI-driven solutions to simplify user onboarding, currently under development.
Designed a one-click registration process, leveraging competitor analysis, behavior insights, and AI-driven solutions to simplify user onboarding, currently under development.
Problem
Research
Prototype
Tools
Tools
Figma
Figma
Heavy reliance on manual processes, causing staff to spend excessive time on pre-appointment client communications.
Cumbersome registration process for users, leading to frustration and drop-offs.
Limited user profile details made it difficult for staff to track pets’ special conditions accurately.
Inefficient order management and scheduling, resulting in frequent booking conflicts and delays.
Lack of timely notifications to keep users informed and engaged.
No integrated backend tools for managing events and loyalty programs, reducing operational efficiency and user retention.
Conducted competitor analysis and evaluated behavior patterns to simplify the user registration process。
Conducted competitor analysis and evaluated behavior patterns to simplify the user registration process。
Led backend UI/UX design by creating a streamlined dashboard for order management, scheduling, notifications, and automated appointment reminders, optimizing daily staff workflows and operational efficiency.
Led backend UI/UX design by creating a streamlined dashboard for order management, scheduling, notifications, and automated appointment reminders, optimizing daily staff workflows and operational efficiency.
Designed backend interfaces such as user profiles, event management, and loyalty programs (including points and discount features), ensuring seamless integration and synchronization with the frontend app to enhance user engagement and retention.
Designed backend interfaces such as user profiles, event management, and loyalty programs (including points and discount features), ensuring seamless integration and synchronization with the frontend app to enhance user engagement and retention.
We Analyzed user behavior patterns to identify pain points in the registration process and discover opportunities for streamlining workflows.
We Analyzed user behavior patterns to identify pain points in the registration process and discover opportunities for streamlining workflows.
During our research, we identified that the original booking process required users to navigate through more than seven pages, resulting in an overwhelming experience due to excessive steps.
Additionally, users with multiple pets faced significant challenges when registering all their pets simultaneously, further complicating the process.
We analyzed similar booking applications, including Yelp, Uber, and Google Maps, to understand their streamlined workflows and best practices.
Drawing inspiration from these platforms, we simplified the registration process and introduced an AI-powered recommendation service, enabling users to complete bookings with just one click.
During our research, we identified that the original booking process required users to navigate through more than seven pages, resulting in an overwhelming experience due to excessive steps.
Additionally, users with multiple pets faced significant challenges when registering all their pets simultaneously, further complicating the process.
We analyzed similar booking applications, including Yelp, Uber, and Google Maps, to understand their streamlined workflows and best practices.
Drawing inspiration from these platforms, we simplified the registration process and introduced an AI-powered recommendation service, enabling users to complete bookings with just one click.
Hierarchy Diagram
I developed a clear and logical hierarchy diagram based on research insights and the client’s daily operational workflows. This included mapping critical backend functionalities such as order management, service creation, user profiles, and promotional tools to ensure seamless integration with the frontend app. By focusing on key priorities identified during the research phase, I streamlined processes and eliminated redundancies, creating a more efficient and user-friendly system. I also collaborated closely with stakeholders to validate the structure, ensuring it met operational requirements.
I developed a clear and logical hierarchy diagram based on research insights and the client’s daily operational workflows. This included mapping critical backend functionalities such as order management, service creation, user profiles, and promotional tools to ensure seamless integration with the frontend app. By focusing on key priorities identified during the research phase, I streamlined processes and eliminated redundancies, creating a more efficient and user-friendly system. I also collaborated closely with stakeholders to validate the structure, ensuring it met operational requirements.
I designed a prototype divided into five main modules: Service, Order, Schedule, Staff, and Client. Each module was tailored to address specific operational needs:
I designed a prototype divided into five main modules: Service, Order, Schedule, Staff, and Client. Each module was tailored to address specific operational needs:
We gathered feedback from staff to understand operational challenges, such as tracking pets’ special conditions and managing pre-appointment communication.
We gathered feedback from staff to understand operational challenges, such as tracking pets’ special conditions and managing pre-appointment communication.
Conducted in-depth discussions and analyses of the existing registration process to identify its shortcomings Focused on aligning the registration flow with operational goals while ensuring a seamless user experience.
Conducted in-depth discussions and analyses of the existing registration process to identify its shortcomings Focused on aligning the registration flow with operational goals while ensuring a seamless user experience.
Developing, contact for more detail
Developing, contact for more detail
Service: Included tools for creating and managing services, discounts, recharge and cashback features, event publishing, and automated reminder management.
Order: Streamlined the order booking and management process to improve efficiency.
Staff: Enabled staff management, including role assignments and task tracking.
Client: Focused on detailed user profile management to ensure accurate and personalized services.
Developing, contact for more detail
Developing, contact for more detail
I conducted an in-depth analysis of the client’s current platform to identify their most critical features, including order booking, service creation, user profiles, and promotional tools. I optimized these functionalities to enhance usability and ensure they aligned with the client’s operational needs. By mapping out their workflows, I ensured the system supported seamless order management, intuitive service creation, and detailed user profile customization. Additionally, I designed the system with scalability in mind, leaving room for future enhancements and new feature integration.
I conducted an in-depth analysis of the client’s current platform to identify their most critical features, including order booking, service creation, user profiles, and promotional tools. I optimized these functionalities to enhance usability and ensure they aligned with the client’s operational needs. By mapping out their workflows, I ensured the system supported seamless order management, intuitive service creation, and detailed user profile customization. Additionally, I designed the system with scalability in mind, leaving room for future enhancements and new feature integration.
My Contribution
My Contribution
Service:
Included tools for creating and managing services, discounts, recharge and cashback features, event publishing, and automated reminder management.
Order: Streamlined the order booking and management process to improve efficiency.
Staff: Enabled staff management, including role assignments and task tracking.
Client: Focused on detailed user profile management to ensure accurate and personalized services.
Service:
Included tools for creating and managing services, discounts, recharge and cashback features, event publishing, and automated reminder management.
Order: Streamlined the order booking and management process to improve efficiency.
Staff: Enabled staff management, including role assignments and task tracking.
Client: Focused on detailed user profile management to ensure accurate and personalized services.